A few things
you may want to know.
Have a specific requirement? Include it in your enquiry and we’ll work through it with you.
What does IT-as-a-Service include?
The scope can cover user support, device administration, maintenance, infrastructure, and security configuration. The included systems and responsibilities are agreed in your service proposal.
Can you support our existing RMS?
Share your platform name, version, and current requirements. We will assess compatibility, access requirements, and the support needed before proposing a scope.
Can you support multiple locations?
Multi-location requirements can be scoped around your users, devices, network setup, and access needs. Remote and any on-site requirements are discussed during discovery.
How are pricing and service levels agreed?
Pricing depends on the environment and scope. Support hours, response targets, exclusions, onboarding, and fees are documented in the proposal before work begins.
Can you work alongside our internal IT team?
Yes. We can discuss a shared support model, with clear responsibilities for your internal team and Hestor IT.
Where is Hestor IT based?
Hestor IT is based in India and was established in 2022. Email us with your location and requirements so we can discuss the appropriate support arrangement.
What should I include in my first enquiry?
Share your company name, team size, location, current systems, and the problem you want to solve. For RMS support, include the platform name and version. Please don’t include passwords or other access credentials.
Let’s talk about your IT.
Tell us about your systems and the support you need.